Loading...

Troubleshooting


Here are some common troubleshooting tips.

Troubleshooting


  • Sometimes the cache of a user’s browser and our app website become out of sync. This issue may create difficulty in connecting to our app. You can try the following methods to restore your connection:

    Make sure you are pointing to the right blockchain network in MetaMask:

    Try selecting a different network and reselecting the Avalanche C-Chain

    If that does not work, try selecting a different account and reselecting your intended account

    If the problem persists, force a page refresh with Shift+F5 (hold your shift key and click F5).

    If the problem is still not resolved, reset your browser's cache from your browser's settings page (please note that you may lose logged-in sessions, saved passwords, or browsing history depending on the options you select when resetting the cache).

  • Here is a list of steps you can try that will likely fix the issue:

    1. Make sure you are using the right chain and right account

    2. Make sure you have enough AVAX in your MetaMask account to pay for gas

    3. Refresh your browser with Shift + F5

    4. Turn off you VPN if you are using one.

    5. Clear your browser's cache for the site

    6. Reset MetaMask with all the warnings

    If none of these steps work, please send an email to support@dexalot.com for assistance

  • This problem can occur when the network is very busy. When this happens, the average gas price increases which causes transactions done through MetaMask to take longer (unless you manually override the gas price in MetaMask to a higher value). This should not be an issue once the network usage is less busy.

  • If your order is still under "open order", that means it is not filled yet. Your assets will be reflected after your order get executed. So you should wait till your order is executed or cancel the order and change the price if you want it to be executed directly.

  • What you performed is called as “wash trade.”

    Wash trades are allowed because under normal circumstances it would be uneconomical to do so because if you do a wash trade you not only pay gas fees but also commissions for both of your buy and sell orders.

  • Your order may be partially filled. Please check both open and closed order in order to be sure if it’s filled or not.

  • The Portfolio available = (portfolio total) - (funds from the portfolio that are tied up in trades). It is possible your trade is not complete. Please check your open orders.

  • This problem can occur when the network is very busy. When this happens, the average gas price increases which causes transactions done through MetaMask to take longer (unless you manually override the gas price in MetaMask to a higher value). This should not be an issue once the network usage is less busy. Please increase the gas manually if you can. You can track the network utilization here. When it gets higher than 40 AVAX (according to chart) then we see slowness and the only way to beat it is to manually increase the gas price to higher values.


Still can’t find what you’re looking for?

EMAIL US!